In an increasingly digitized society that we live in, the announcement today of the offering of Chromebooks on Virgin American flights as well as availability at the NYC Ace Hotel property strikes me as a total win-win between customers and businesses. And I’m not just talking about these two companies. Previously, I have waxed a bit upon how Chromebooks and traveling could become key companions. In my own experience, I’ve found that my Samsung Series 5 is indispensable when I’m on the road.
Yes, the Series 5 cannot do everything that I need. But what it can do is just enough. Just enough for me to be able to get five hours of work done in an airport terminal, send off a quick email late at night in my hotel, and lightweight enough to carry around in a slipcase like the total technology-driven person that I am.
This type of activity described above is the use case I’ve been talking about ever since Chrome OS was first open sourced and when I started this blog. I personally believe in this technology. There are critics for these devices, and the concerns are warranted. But when I hear more and more about use cases and the example that the director of IT for the city of Orlando, who is piloting Chromebooks, saying that he doesn’t think he’ll ever be able to take back Chrome OS device now that they have been deployed sounds extremely promising.
Sure, we may be entering a world where you see a lot of people in public places and in business establishments with their noses in Chromebooks, but that’s the world we live. That’s digital progress. That’s human beings being more productive – and getting more things accomplished than we ever could before. Yes, some of these things that can be done on Chromebooks can also be done on smartphones, but I believe the screen real estate combined with a full keyboard lends to a much better user experience. I would really struggle to write this 300-plus word post on my smartphone, that’s for sure.
Bottom line here? With Chromebooks being offered by companies they can improve customer service with a great communication tool, increase their sales and overall have much more customer satisfaction all by offering the use of these devices on the temporary.
How do you feel about the synergy between companies, customers and Chromebooks? Share with us your thoughts.